Payment must be made in full at the time of booking.
Cancellation policy
- Full refund will be made (excluding booking and administrative charges) if you cancel more than 5 days in advance, before the start of tour.
- 50% of the refund will be made (excluding booking and administrative charges) if you cancel between 5 days and 2 days in advance before the start of the tour.
- No refunds will be made if you cancel 48 hours or less before the start of the tour.
- No refunds if you do not turn up for the tour or leave in the midst of the tour.
- There will be a grace waiting time of 15 minutes from the booking time. Guests will be charged $30.00 for every 15 minutes of additional waiting time from booking timing.
Booking and administrative charges are non-refundable. These are terms and conditions of third parties that we use to process your bookings online. Total non-refundable fee is 7% of the overall cost.
Reschedule Policy
If you have rescheduled your travel plans and would like to re-book at a different date, we will be happy to assist you and try our level best to accommodate you. Reschedule cannot be done 2 days before the start of tour.
Rain policy
We will continue with the tour come rain or shine. Armed with an umbrella and with the many sheltered walk ways, no reason to cancel.